Cancellation Policy
Cancellation Policy
Greenpiece Food Company
Effective Date: [30/06/2025]
At Greenpiece Food Company, we understand that plans can change. This policy outlines how and when you can cancel an order placed with us.
If you need to cancel an order, please contact us as soon as possible at:
📧 greenpiecemasala@gmail.com
1. Order Cancellation Window
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Orders can be cancelled within 1 hour of placing the order — no questions asked.
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After 1 hour, orders may already be in preparation or shipping, and cancellation is no longer guaranteed.
2. How to Cancel
To request a cancellation, please email us at greenpiecemasala@gmail.com with:
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Your full name
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Your order number
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A brief reason for cancellation (optional)
We’ll confirm if the order can still be cancelled.
3. Refunds for Cancelled Orders
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If your cancellation request is received within the allowed timeframe and approved, you will receive a full refund to your original payment method within 5–7 business days.
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If your order has already shipped or been prepared, it cannot be cancelled or refunded.
4. Exceptions
We do not accept cancellations for:
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Perishable or freshly made items (after the 1-hour window)
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Custom-made spice blends or personalized items
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Orders marked as “Shipped” or “Out for Delivery”
5. Greenpiece’s Right to Cancel Orders
We reserve the right to cancel any order due to:
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Incorrect pricing or stock issues
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Suspected fraud or misuse
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Failure to deliver to your location
In such cases, you will receive a full refund.
6. Contact Us
For any cancellation-related inquiries, reach out to:
📧 greenpiecemasala@gmail.com